Bridging the G.A.P.
IT systems were first implemented over 40 year ago. Evidence points to a substantive gap between both the business objectives plus organizational goals and the IT functions capacity and capability, fully stretched responding with day to day departmental issues rather than IT business projects established by the board.
No surprise that anecdotal evidence points to only 60-70% of IT projects are recognized as a success. Or put another way, every senior business manager and IT engineer has one or several IT project failures to reference. Tactics and decision making maybe impacted in a negative manner rather than a more balanced approach to reflect largely positive implementation experiences, as compared to a disproportionally modest number of less favorable IT project outcomes.
IT has the remarkable and undeniable capacity through professionally managed, measured investments to improve overall productivity through streamlining of business processes. Efficiency and business effectiveness are deliverables through the connectivity IT offers, internally, externally, to the supply chain and to the clients themselves. IT represents a strategic business enabler, a means to gain competitive advantage. Access to new markets and new partners depends on Information Technology, placing greater reliance on information and the systems that deliver meaningful data to support decision making across the business.
Primary causes for the failure of IT projects are the lack of executive support, user involvement, clarity of the project goals and how they support strategic business objectives.
A common requirement is individuals with project domain experience, broad skills, delivering complex technology projects within a temporary project team. Planning, communications and change management expertise can be all important for investments that have both the potential to deliver substantive benefits for the business, but most have high visibility and support from board members right through to the involvement of the most critical group, the users themselves.
Outsourcing management and support requirements for specialist data management implementations represents a valuable and flexible alternative to better equip the business to deliver the requisite commercial benefits. As a consequence, there can be better alignment and proximity between the Board and IT management.