Technical Document Management (TDM)

Product Data Management (PDM)

Product Lifecycle Management (PLM)

IT Challenges

Every organisation has very different business challenges, investment priorities and business environment. Attitudes to investments will reflect the long standing policies and culture normally born out of experience and individual board member's perspectives on what represents a strategic priority and offers transparency and visibility.

All too often, IT is seen as a direct cost rather than asset. Concerns are expressed in terms of budgeting and cost control, lack of appreciation for the end customer needs (as distinct from internal customers), poor planning and overall buy in and engagement from the business in general.

IT projects are normally poorly articulated within the business and as a consequence, it should come as no surprise that many do not meet original objectives.

All too often, the extraordinary pace of change within the IT domain around critical business infrastructure such as data centers, security, on line ordering systems, etc., is not fully appreciated or the value understood until a failure in service arises. Sainsbury's endured a hard and very public lesson a few years ago when it handed over a major IT infrastructure project to a third party and ended up with a failure of its supply chain and empty shelves in its stores.

Clearly, no significant IT operation can respond to the rapidly changing demands placed on it without resource to partners, suppliers and domain specialists from time to time. Third party business relationships developed on a win-win basis can offer a substantial asset to the business as a whole and a flexible weapon in the armory of a new generation IT department.

Resources
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